Refund policy

1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at hello@riffle.amsterdam. Please note that returns will need to be sent to the following address: Riffle Amsterdam BV, Cruquiusweg 96-E, 1019 AJ, Amsterdam, Holland.
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at hello@riffle.amsterdam.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at hello@riffle.amsterdam.

   Distance purchasing - return shipment, refund

 

1. This article applies only to consumers in the event of sale via our website.
2. Unless we collect the items ourselves or have them collected, the following conditions apply by returning the items:
   1. within 14 calendar days after termination;
   2. in the original packaging;
   3. unused;
   4. at your expense and risk.
3. By "unused" in paragraph 2(c) we mean: you may not use the items beyond what is necessary to establish the nature, characteristics and operation of the items delivered. Do you act in breach of paragraph 2(b) or 2(c)? In this case, you are liable for any reduction in value of the items.
4. At the latest within 14 calendar days after receipt of your statement of termination we will refund to you the amounts received from you. Unless we agree otherwise, we will do this in the same manner and in the same currency as your payment.
5. Paragraph 4 also applies to any shipping costs that you paid to us for the delivery, but the costs of the return shipment are at your own expense. The latter also applies to additional (shipping) costs that you incurred because you have chosen a different method of delivery than the standard method offered by us.
6. Unless we collect the items ourselves or have them collected, you can only claim a refund after:
   1. we have received the items in return;
   2. or you have demonstrated that you have returned the items.
7. If the items:
   1. have been treated;
   2. have been damaged;
   3. have been used (see definition paragraph 3);

we may refuse the items or we only have to refund you part of the amounts received. If this is the case, we will inform you immediately after receipt of the items.

1. You are never liable nor shall you owe any costs for the mere fact that you are making use of your right of termination.